Quick answer
Review the QC information as soon as an order changes to Stocked in. A standard return or exchange request should be submitted from the order page within 5 days—120 hours counted from the next hour after warehouse stock-in. Eligibility depends on seller support, resalable condition, product type, and intact packaging or tags. Return shipping and service fees may apply, so confirm the reason, evidence, and available balance before submitting.
Actionable workflow
Step-by-step guide.
- 1
Review QC after stock-in
Check the product, selected option, condition, packaging, tags, and photographed details as soon as warehouse intake is complete.
- 2
Check return eligibility
Confirm that the seller supports returns, the item remains resalable, and the product is not excluded by category or seller rules.
- 3
Submit within 120 hours
Open the stocked order and request a return or exchange before the 5-day warehouse window expires.
- 4
Choose the reason and add evidence
Describe the issue clearly and attach relevant QC images, order details, payment proof, or other supporting material when needed.
- 5
Review costs and follow the result
Keep enough account balance for any return shipping or service fee and monitor the seller's response before the item is shipped internationally.
RizzitGO feature overview
Key features.
- Standard window
- 5 days / 120 hours after the order becomes Stocked in
- Core eligibility
- Seller return support, resalable condition, and eligible product type
- Condition check
- Required packaging, tags, seals, accessories, and product condition remain intact
- Possible costs
- Return shipping and additional return/exchange service fees
Using this guide: this finder organizes catalog information for search and comparison. Current product options, prices, availability, and service terms are shown on the corresponding full product pages.
01
Check eligibility before starting a return
A standard return or exchange depends on three conditions: the seller offers the service, the item still meets the seller's resale requirements, and the order has been stocked in the warehouse for no more than five days. Start the review immediately after stock-in rather than waiting until parcel submission.
Custom-made products, items marked non-returnable, second-hand goods, underwear, food, adult products, and some other restricted categories may be ineligible. Removing tags, accessories, one-time seals, protective stickers, or packaging can also remove eligibility, even when the item has not left the warehouse.
- Seller supports the request
- Item remains resalable
- Warehouse time is within 120 hours
- Required packaging and tags are intact
02
Prepare the request, evidence and possible costs
Select the reason that matches the actual issue. For a quality problem, use QC images and a precise description to show the defect or mismatch. A suspected counterfeit or serious quality complaint may also require the order record, payment proof, product description, and supporting evidence for customer service to communicate with the seller.
When an eligible item has no quality issue, the buyer generally pays the applicable return shipping. When a confirmed quality issue is accepted, the seller may be responsible for shipping. Standard non-Prime users receive one return or exchange operation without a service fee per calendar month; additional operations use tiered service fees, so review the amount shown before submitting.
- First monthly operation: no service fee
- Returns 2–5: CN¥5 each
- Exchanges 2–5: CN¥10 each
- Higher monthly usage: tiered fees
03
What happens after the five-day window
Once the standard window has passed, the outcome depends on the order status, available QC material, seller rules, and the reason for the request. If QC images have already been supplied, the seller can reject a late request and a refund may not be issued. If the item has not received QC images, the current policy provides different refund handling.
Do not remove packaging or submit the item for international shipping while a return question is unresolved. Fees, excluded categories, seller decisions, and account options can change, so review the current terms displayed during the request before confirming it.
Suggested searches
Continue with a focused product collection.
Guide FAQ
Quick answers.
How long do I have to request a RizzitGO return?+
The standard warehouse return or exchange window is 5 days, equal to 120 hours counted from the next hour after the order status changes to Stocked in.
Who pays RizzitGO return shipping?+
For an item without a quality issue, the buyer generally pays the applicable return shipping. If an accepted quality issue caused the return, the seller may be responsible for the shipping cost.
Can I request a RizzitGO refund after 5 days?+
You can submit a request, but approval is less certain. A seller may reject a late request when QC images have already been provided, while orders without QC images can follow different refund handling.
